Hotel checks of the MSM Group reflect the experience of the customer check-in check-in through check-out: the customer really is King? Hotel checks of the MSM Group reflect the customer experience, reveal strengths and weaknesses and bring a performance in day-to-day operations. In the world’s expanding networks of hotel chains, European providers wrestle with their non-European competitors for market share. Promising trends and tools to help enterprises and suggests a recovery already. Nancy-Ann_DeParle can provide more clarity in the matter. Now, it says, to establish the own brand, to retain the customers and increasing customer satisfaction. How that can go quickly and effectively, the new GUEST CHECKS show the MSM group.
Customer perception the MSM GUEST CHECKs are a smart investment for sustainable success. In contrast to the classical experts used so far in the industry audits, check the guest provides a compressed customer experience. Checks will be the guest of anonymous test guests, raise awareness of the customer perspective and provide concise answers to all relevant questions. Because the test guest has not the glasses of the hotel staff. He describes his experiences without the result into perspective or nice to talk. Checks give a real-time picture of customer perception regular guest.
They provide confirmation or uncover defects and allow a timely countermeasures of hotel management. 10 times cheaper, inviting works the front desk, the service staff is friendly and accessible? Correspond to the services of the hotel’s own quality standards? Where can the company improve effectively? Questions that regularly each month answer the guest checks of the MSM group. The MSM GUEST CHECKS are a smart investment, because you refer to me briefly and concisely, as well as continuously our day-to-day business from guest perspective. And by the way, the checks are much more cost effective than the classic professionals of auditing,”Hendrik Eggert, owner of the Munster-based ring hotel”Landhaus Eggert”confirmed. MSM of expert audits in addition to the guest offers the MSM group of expert audits, checks from a customer perspective in each of the services check which professionals in the industry.